Return & Exchange Policy

We want you to be completely satisfied with your purchase. Every item is inspected by our strict QA team before packaging to ensure premium quality. If you're not fully satisfied, returning for a refund is simple — just contact us and we'll do our best to assist you.

Return Eligibility

You have 30 days from the date of receiving your final package to return an item. To be eligible, items must be:

Unused and undamaged
In original packaging with all included parts intact

Non-compliant items will incur buyer fees and no refund will be issued. Return shipping costs are the responsibility of the customer.

Exchanges

If you'd like to exchange an item for a different size, color, or product, please contact us within 30 days of delivery. The item must be unused and in its original packaging.

Email us at culmenwild@gmail.com with your order details and the item you'd like to exchange for.
We will confirm availability and provide further instructions.
Once we receive your returned item, we will ship out the replacement.

Non-Returnable Items

Customized items (e.g., engraved products, special sizes)
Clearance/sale items marked "non-returnable" on the product page
Opened or used products
Gift cards

How to Initiate a Return or Exchange

Email us at culmenwild@gmail.com to obtain customer service authorization. Unauthorized returns will not be honored.
Provide at least one of the following: order number, name, or phone number.
We will provide you with the correct return shipping address. Do NOT return items to the address on your original package — this is not our return address and will delay processing.
Ship the item back to us. Return shipping costs are the responsibility of the customer.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Please allow 3–5 business days for return processing after we receive your package. If approved, your refund will be processed to your original payment method within 1 week.

Important Notes

Please ensure the correct shipping address is provided. If the carrier reports the package cannot be delivered due to an incorrect address, the recipient bears full responsibility for the order and any resulting losses.
All returns require customer service authorization — unauthorized returns will not be honored.

Order Cancellation

We accept cancellations before the product is shipped or produced (full refund provided).
Cancellations are not possible once the product has shipped.
To cancel, contact us via email as soon as possible.