Return & Exchange Policy

Introduction and Overview

We want you to be completely satisfied with your purchase. Every item is inspected by our strict quality control team before packaging to ensure excellent quality. If you are not completely satisfied, our return and refund process is simple — just contact us, and we will be happy to assist you.

Return Eligibility

You have 30 days from the date you receive your last package to return an item. To be eligible for a return, the item must meet the following conditions:

Unused and undamaged
In its original packaging with all accessories included

Items that do not meet these requirements will be subject to a handling fee charged to the buyer and will not be eligible for a refund. Return shipping costs are the responsibility of the buyer.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us within 30 days of receiving the item. The item must be unused and remain in its original packaging.

Please send your order details and the item you wish to exchange to culmenwild@gmail.com.
We will confirm product availability and provide further instructions.
Once we receive your returned item, we will ship the replacement item promptly.

Non-Returnable Items

Customized products (e.g., engraved items or special sizes)
Clearance or sale items marked as "Non-Returnable" on the product page
Opened or used products
Gift cards

How to Initiate a Return or Exchange

Please email us at culmenwild@gmail.com to obtain customer service authorization. Unauthorized returns will not be accepted.
Please provide at least one of the following: your order number, name, or phone number.
We will provide you with the correct return address. Please do not send items to the address shown on the original packaging — this is not our return address, and sending items there may delay processing.
Please ship the item back to us. Return shipping costs are the responsibility of the customer.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund request has been approved. Return processing takes 3–5 business days, so please allow sufficient time after we receive your package. If approved, your refund will be issued to your original payment account within 1 week.

Important Notes

Please ensure that you provide the correct shipping address. If the carrier reports that a package cannot be delivered due to an incorrect address, the recipient will be fully responsible for the order and any resulting losses.
All returns require customer service authorization. Unauthorized returns will not be accepted.
For orders that have already been shipped, returns are permitted provided they meet the eligibility criteria; however, shipping costs will not be refunded — only the cost of the items themselves will be returned.

Order Cancellation

We accept order cancellations before the product has been shipped or production has begun (with a full refund).
Once the product has been shipped, the order cannot be canceled.
To request a cancellation, please contact us by email as soon as possible.