Return & Exchange Policy

We want you to be completely satisfied with your purchase. Every item is inspected by our strict QA team before packaging to ensure premium quality. If you're not fully satisfied, returning for a refund is simple — just contact us and we'll do our best to assist you.

Return Eligibility

You have 30 days from the date of receiving your final package to return an item. To be eligible, items must be:

• Unused and undamaged
• In original packaging with all included parts intact

Non-compliant items will incur buyer fees and no refund will be issued. Return shipping costs are the responsibility of the customer.

Exchanges

If you'd like to exchange an item, please contact us within 30 days of delivery. Email us at culmenwild@gmail.com with your order details. Once we receive your returned item, we will ship out the replacement.

Non-Returnable Items

• Customized items (e.g., engraved products, special sizes)
• Clearance/sale items marked "non-returnable" on the product page
• Opened or used products
• Gift cards

How to Initiate a Return or Exchange

1. Email us at culmenwild@gmail.com to obtain authorization. Unauthorized returns will not be honored.
2. Provide your order number, name, or phone number.
3. We will provide the correct return address. Do NOT return items to the address on your original package.
4. Ship the item back. Return shipping costs are the responsibility of the customer.

Refunds

Once we receive and inspect your return, please allow 3–5 business days for processing. If approved, your refund will be issued to your original payment method within 1 week.

Order Cancellation

• Cancellations accepted before the product is shipped (full refund provided).
• Cancellations are not possible once the product has shipped.
• Contact us at culmenwild@gmail.com as soon as possible.