Versand
Shipping Policy
We are committed to delivering your order as quickly and safely as possible.
Processing Time
All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
For in-stock items, please expect an additional 3–7 business days of warehouse processing time.
Shipping Options & Rates
All products are available with two shipping options at checkout. Enjoy free shipping on orders over $68.
- Standard Shipping — 7–10 business days — $8.00 (free on orders over $68)
- ⚡️ Flash Shipping — 3–6 business days — $20.00 (free on orders over $68)
Shipping fees are calculated based on the payment value after discounts.
International Shipping & Customs
We ship to select international destinations. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please contact us for assistance.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Some carriers may experience slight delays in updating tracking details — we appreciate your patience.
Delivery Restrictions
Please provide your address with specific details (street number, building number) to avoid delivery issues.
Failed Delivery
We are not responsible for failed deliveries caused by incorrect information provided by the customer. If your order information is incorrect, contact us at culmenwild@gmail.com before the order ships.
Lost or Damaged Packages
Contact us at culmenwild@gmail.com within 10 days of delivery and we will resolve the issue promptly.
⚠️ Important Notice
If your package is marked as delivered but not received, contact us within 10 days of the delivery date.