Shipping Policy

We are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

For in-stock items, please expect an additional 3–7 business days of warehouse processing time for total delivery estimates.

Shipping Options & Rates

All products are available with two shipping options at checkout. Enjoy free shipping (Standard or Flash) on orders over $68.

Standard Shipping

• Estimated delivery: 7–10 business days
• Flat rate: $8.00 (free on orders over $68)

⚡️ Flash Shipping

• Estimated delivery: 5 – 8 business days
• Flat rate: $16.00 (free on orders over $68)

Shipping fees are calculated based on the payment value after discounts (if applicable).

International Shipping & Customs

We ship to select international destinations. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Due to extended customs clearance times, shipping may be delayed. Please contact customer service for assistance.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package online. Please note that some carrier services may experience slight delays in providing tracking details — we appreciate your patience.

Shipping time does not include order processing time. Please check more information about your order on the Order Details page.

Delivery Restrictions

Please note that certain carriers cannot ensure safe delivery to some addresses. Please provide your address with specific details such as street number and building number to avoid delivery issues.

Failed Delivery

We are not responsible for any failed delivery attempt caused by incorrect information provided by the customer, including order address, contact number, or consignee's name. In such cases, we are unable to process a refund.

If you find that your order information is incorrect, please contact us at culmenwild@gmail.com with your order number and the correct information before the order is shipped out.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at culmenwild@gmail.com within 10 days of the delivery date and we will work to resolve the issue promptly.

⚠️ Important Notice

If you have not received your package after it has been marked as delivered, or if you have any questions about your order, please contact our customer service at culmenwild@gmail.com within 10 days from the date of delivery.