FAQ

Frequently Asked Questions

Shipping

How long does shipping take?

All products are available with two shipping options at checkout:

Standard Shipping — 7 – 10 business days
⚡️ Flash Shipping — 5 – 8 business days

For in-stock items, please also allow an additional 3–7 business days of warehouse processing time.

How much does shipping cost?

Standard shipping is a flat rate of $8.00. ⚡️ Flash Shipping is available for $16.00. Enjoy free shipping (Standard or Flash) on orders over $68. Shipping fees are calculated based on the payment value after discounts.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Please note that some carriers may experience slight delays in updating tracking details — we appreciate your patience. You can also check your Order Details page for more information.

Do you ship internationally?

Yes, we ship to select international destinations. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Due to extended customs clearance times, shipping may occasionally be delayed. Please contact us at culmenwild@gmail.com for assistance.

What if my package is lost or damaged?

If your package is lost or arrives damaged, please contact us at culmenwild@gmail.com within 10 days of the delivery date and we'll resolve the issue promptly.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of receiving your final package. Items must be unused, undamaged, and in original packaging with all parts intact. Return shipping costs are the responsibility of the customer. All returns require customer service authorization — please contact us before sending anything back.

What items cannot be returned?

Customized items (e.g., engraved products, special sizes)
Clearance/sale items marked "non-returnable" on the product page
Opened or used products
Gift cards

How do I start a return or exchange?

Email us at culmenwild@gmail.com and provide at least one of the following: your order number, name, or phone number. We'll send you the correct return address and instructions. Do NOT return items to the address on your original package — this will delay processing.

When will I receive my refund?

Once we receive your return, please allow 3–5 business days for processing. If approved, your refund will be issued to your original payment method within 1 week.

Can I cancel my order?

Yes — we accept cancellations before the product is shipped or produced (full refund provided). Once the product has shipped, cancellations are no longer possible. Contact us at culmenwild@gmail.com as soon as possible to request a cancellation.